Please read all of the following information before you book a TTEAM holiday. If you have any questions regarding how to book, how your trip will be organized, or what is included in the services provided by TTEAM please do not hesitate to Contact us.
The booking process
Making a booking
There are three different ways to make your booking – by fax, over the telephone, or online through this website. Whichever method you choose to make your booking you must complete a booking form and then send this to TREKKING TEAM, along with the appropriate deposit payment.
Late Bookings
We make no charge for late bookings (made less than 2 weeks prior to departure) but will require full payment when you make your booking.
Deposit Payments
Your Booking Form must be and accompanied with a 20% of trip cost per person. The deposit should be send through Bank to Trekking Team Account. Balance money can be paid open arrival in Kathmandu prior to departure for trips, however for the trip to Bhutan; Tibet and India full money should be paid at least 3 weeks prior to departure by bank transfer.
Insurance
We recommend that you consider taking out travel insurance at this stage of your holiday plans. WE have no insurance ourselves for you but we can recommend you some insurance companies which has link with our website. Please take insurance which cover helicopter evacuation, trip cancellation, delay departure, theft, medical…
Confirming your booking
On receipt of your booking form, we will make any necessary flight reservations and then send you written confirmation of your booking by email or Fax.
Making changes to your booking
If any of the information given on your booking form should change, eg. passport number or contact details, it is important that you advise us immediately. Failure to do so may result in airlines or government authorities levying charges for which you would be liable.
If you decide to transfer your booking to an alternative departure or holiday, an administration fee of US$50 plus any further costs incurred will be charged. However, please note if you change this later than 3 weeks of departure than we are unable to transfer your booking to an alternative holiday.
Data Protection
We take full responsibility for ensuring that proper security measures are in place to protect your information. When you make a booking, you consent to all the information you provide being passed on to our suppliers, wherever they may be based.
Fair pricing
In order to keep the price of your holiday as low as possible, we use a pricing structure that directly reflects the costs incurred for different group sizes.
When we acknowledge your booking, your invoice will show a trip price which is appropriate to the current size of the group. Your final invoice, sent 3 weeks prior to the departure date, will reflect the size of the group at this stage. Subsequently, should there be an increase or decrease in the size of the group, which affects the trip price, we will refund or invoice the difference. If you are traveling with us on your private group not in Join-basic then the cost is unchanged.
What’s included / not include
All of our holidays include the following services, as described on this website and as detailed in the trip dossier: Internal Flights (where appropriate), Transport, Accommodation, Meals (as specified), service (as specified), Leaders and Support Staff.
The trip cost does not include the following: Cost of visas, Vaccinations, tips, Bar bills, hotel refreshments, laundry, telephone calls, souvenirs, etc, Meals other than those specified in our trip dossier, entrance charges to some historical sites other than those specified in our trip dossier, Travel insurance, Personal clothing and equipment, Foreign airport taxes, Excess baggage charges, cost of personal nature, Mountain bike on biking trip and Tipping.
Transport
All necessary transport during the trip is included, whether private or public, Including internal flights, road transport and transfers as per the itinerary. If you are just joining a trek/raft without hotel and sightseeing in Kathmandu, we can still provide free airport pick up service to you. Please let us know if you require this.
Accommodation
The standard of accommodation we use can vary from excellent 5-Star hotels to high mountain Teahouse. We always try to choose comfortable accommodation with local character, although in some areas this may not meet Western standards and in mountain huts only dormitory accommodation may be available. This is all part of the experience of an adventure holiday and a flexible approach is required. You will be informed about the accommodation type that you are using on your trip before you book the trip. You can of course upgrade or degrade your accommodation depend on your budget.
Where hotel accommodation is provided, this is based on twin occupancy. If you want to have single room then you have to pay single supplement. When camping, for the majority of our trips we supply spacious 2-man tents with mattress. A mess tent, cook's tent, toilet tent, plates, cutlery etc. are all provided. On climbing trips which require high camps, up to 3 people may need to share lightweight mountain tents.
Optional single rooms and /or single tents
Where operationally possible, we are happy to provide a quote for single hotel rooms. If single tent occupancy is also required, we charge US$75-150 for 2-3 week trips and US$100-250 for 4-5 week trips depend on country and standard of the room you are using. Please note that on climbing trips single tents will not be available at high camps.
Included Meals
For all of our holidays in Nepal, India, Tibet and Bhutan, ALL meals during the trip are provided (as specified), within the trip price. However, you will need to pay for lunches and dinners whilst staying in major towns, (if not specified).
Staff
All TTEAM groups are accompanied by a professional local guide, Sherpa along with, drivers, cooks, porters and other appropriate staff. We can also provide guide who speak German, French, Italian, Chinese, Spanish, Japanese and Russian at an extra cost. Please let us know if you require those guides.
Spending Money
Since many of our holidays include most of the food and accommodation during trip US$200-300 taken in cash or travelers cheques should adequately cover your incidental costs. Of this, on average, US$20 should be set aside for airport taxes and US$ 40 to USD 100 for tips, depend on group size leaving the remainder for items such as refreshments and souvenir hunting. If some meals are not included in the trip price, you should take some extra money for that also. You can still bring your credit card along with you incase you like any special item to buy.
Baggage Allowances
You should make every effort to restrict your personal clothing and equipment to a maximum of 15kg. While on the teahouse trek we provide 1 porter between 2 people so that your baggage for porter should not be more than 12 KG. If you want to take extra porter you have to pay USD 12 per Porter per day. Many of our trips involve internal flights and 15kg is usually the maximum permitted allowance. On our mountain bike holidays, you should make every effort to ensure that your bike can be carried within the baggage allowance. But please be informed that you can leave your clothing at your hotel in Kathmandu (without cost) which you don’t need on the way. TTEAM is not responsible for excess baggage charges.
Trek Bags and T-Shirt
Everyone who books a TTEAM trip will receive a FREE T-Shirt and for those who are going Camping trek will receive FREE 80 liter trek bag. Made of tough Cordura fabric. Our trek bags are specially designed, with strong long zips and webbing straps, to withstand the rigors of being carried by pack-animals and porters. You will receive bag before the trip commence and T-Shirt after the trip end.
Equipment Buy and Hire in Kathmandu
Most of the things are available in Kathmandu to buy and some to rent in cheap cost. Please let us know if you want to buy/rent in Kathmandu so that we can check it out and let you know if they are available during that period.
Health and Vaccinations
Ultimately it is your responsibility to ensure that you are fit enough to join a TTEAM adventure holiday. For more information about health issue please look our Staying Healthy topic. You should also have a thorough medical and dental check up before the holiday. You may need specific vaccinations when visiting some countries, Please take advice with your doctor.
Passports
A full passport is required and this should be valid for at least six months after the completion of your trip. To secure your booking and avoid incurring additional charges, information, precisely as shown on your passport, must be given when you make booking.
Visas
You will need to obtain a visa for many of our holidays. Country like Nepal, you can take your visa upon arrival in Kathmandu airport. For Tibet and Bhutan trip we will take care of your visa and for India you should take a visa from your home town. Please ask when you make a booking so that we can provide you latest information regarding it if anything has changed recently.
We will use our best efforts to advise you of requirements, we can not be held responsible for visa problems arising from; embassy mistakes, changes to regulations or actions by border officials that are beyond our control.
Passport Size Photographs
Please carry 6 pieces of Passport Size photographs with you for all the trips. You might not need all six pieces for the entire trip featured in this site but incase you needed them, then you don’t have to run out to take them in Kathmandu.
Website information
All information on this website is correct at the time of publication. Subsequently, this information can become outdated and inaccurate. We reserve the right, therefore, to change any of the information included on this website and this amended information will then form part of your booking contract with ourselves
Important warning
This is ADVENTURE travel, and many of the trip destinations in this site are remote areas, within under-developed countries, where events are less predictable than is usually the case in. The unexpected is the norm in these areas and, despite painstaking planning and organization, our adventure trips can never be taken for granted like regular trips. Many of the places that we visit do not have the same quality of emergency health and safety services that you are used to in the developed world. Internal flights can be canceled, road transport is generally uncomfortable and unreliable, and hotels often do not approach the standards of the West. IF YOU ARE NOT PREPARED FOR THIS, YOU SHOULD NOT TRAVEL WITH US.
This unpredictability also means that the itineraries that we put forward for each of our trips should be seen as statements of intent, rather than as contractual obligations. A variety of factors, including weather, transport difficulties and political instability, might dictate that we change any itinerary. The trip leader will make any changes that are necessary, after consultation with the group. Only rarely will such changes be significant, and we will always do everything within our powers to minimize the effects of the enforced changes. We cannot be held responsible for the results of changes or delays, irrespective of how they are caused.
